Client Assistance Program

How We Help:

Expanding job opportunities and independent living for people with disabilities

a person taking the hand of another person to provide assistance

What we do

We offer advice, tools that you can use to protect and assert your rights, and advocacy related to services in Oregon:

  • Office of Vocational Rehabilitation Services (OVRS)

  • Independent Living (IL) Centers

  • Commission for the Blind vocational services

  • Tribal Vocational Rehabilitation programs

Tips

  • Communicate with your counselor by discussing your concerns, interests, and goals; keep your counselor informed of changes, like moving; asking questions; and telling your counselor if you don’t agree with a decision

  • Keep records of what is said and all paperwork

  • Ask for meeting on days and times that work best for you

  • Plan for your transportation needs

We can help you if

You need help getting services

  • You have been denied services

  • You disagree with your counselor’s decision

You have these rights

  • Determination of your eligibility for services within 60 days

  • Explanation of the process and how decisions are made

  • Participate in assessments and in the development of your Individualized Plan for Employment within 90 days

  • Ask for a Vocational Rehabilitation Counselor to join your Individualized Education Plan meeting

  • A written copy of your Individualized Plan for Employment and all decisions

  • Appeal a decision made by Vocational Rehabilitation with which you don't agree, including over your job goal or requested services. You can have a due process hearing within 60 days and continuation of services while you appeal

  • Register to vote or update your voter registration at Vocational Rehabilitation, Independent Living Centers, and Oregon Commission for the Blind offices

Disability Rights Oregon Resources

Other Resources